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CREATIVE HORIZONS HOME IMPROVEMENTS

a Division of

Creative Horizons International, Inc.

Family owned business since 1966

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Energy-Efficient Vinyl Replacement Windows, Siding, Energy-Efficient Vinyl Patio Doors

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Home Letters Request Quote Contents Company Info, News Products Pictures      Letters

 

     

Here are just a few of the letters form our homeowners

 

Hi Craig,

I would like to start out by saying what a honest, trusting and respectful man I think you are.  These traits are hard to find in today's world especially in a business.  The job you and your employees did with my windows and siding was outstanding.  You listened to what my concerns were, i.e. the siding by the fireplace that use to fly off constantly.  You paid special attention to that area and took extra measures to ensure it didn't go flying off again.  I had mentioned, thank goodness, that I was replacing my garage door and you brought to my attention what special work needed to be done so all the trim would be covered correctly. 

I am a single woman whose experience with getting anything done, painting, new carpeting, car fixed, you name it, it has not been a pleasant experience.  You promised me that I would be happy with the job you did and believe me, it was my best experience ever.  I love the way my house looks, I love the great installation of both the windows and the siding and I love that you kept your word.  I couldn't be happier with your products and your work ethic.

My sister came up from Ohio and absolutely loved the way

 the windows changed the look of the house.  My neighbor's have all complemented on how beautiful the house is now.  Even men have commented on how nice it all looks.

Craig,  I have to say, you are a wonderful and trusting man.  It was a most pleasant  experience having you do this work for me. 

You take care and THANK YOU, THANK YOU, THANK YOU!!!!!!!!

Robbin

 

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Dear Craig.

Sony for the delay in getting this to you hut now that our
beautiful siding is finished I can finally plant flowers and that has
taken more time than I had thought!.

We wanted to thank you again for all of the effort you put into
making sure our experience with your company was fantastic. The
siding looks great and we feel very confident that we made the best
possible choice with your company and your products. You took the
time to make sure we understood why Alside was the best and we really
appreciate that. Neighbors have stopped in front of our house to
tell how much better it looks (don't worry, I always tell them about
you!)! You also made sure that we were comfortable with everything
before, during, and after the work was completed and that makes quite
a bit of difference.

Each time we look at the front of our house we are glad that we
called Creative Horizons. Thanks for everything!


With best regards,

Ginny and Ejic
Glendale Heights

 

 

 

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To Whom It May Concern:

 

I am writing this letter as a testimonial for Creative Horizons

international. They just completed a major renovation to our home in

Lincolnshire and the quality of their product and the expertise of their

workmanship were great. `would highly recommend them for any

Home improvement project that involved aluminum siding and double

hung windows. Craig was very involved to be sure every

aspect of the project proceeded in an orderly fashion.

 

 

Sincerely

Art Ccl

 

 

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Creative Horizons Int’l Inc.
P.O. Box 95233
Palatine. Il. 60095-0233

Attn: Craig

Dear Craig,

We just want to thank you for the out standing job that you and your crew have done in installing high quality Alside windows, siding, gutters, fascia, soffits and octagon vents on the house and fascia, soffits and gutters on the garage. This makes the house look like new. Your responsiveness to calls and always being in touch with us is much appreciated.

I’ve never seen anyone who is always early with appointments.

Your crew is very talented and they are very impressive craftsmen. They aim to please and always clean up after themselves.

I was very slow and cautious when selecting a contractor to go with. I researched seven different companies. A couple of the companies were advertised on WGN radio. But as soon as I saw that I had found a company that had 0 complaints with the BBB in over 40 years of service, I knew that I needed to get that company to come out and quote our house. Right from the start you seemed like the type that would keep his word and go the extra mile for us. I like your honesty and low-pressure sales approach. It makes it so much easier to deal with just one person and the crew with no middle people.

Sincerely,

Roy and Faye

Wildwood, IL.

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Creative Horizons Home Improvement
P.O. Box 95233
Palatine, IL 60095
 

Dear Craig, 

Thank you so much for the wonderful job CHI did on our house. We are so pleased with the way it looks. The new siding, soffit, fascia, gutters and window have changed the entire look of our home. We have even received several compliments from strangers as they walk their dogs in the neighborhood.

 The entire process with CHI was easy and pleasant. I was very impressed with your knowledge of and passion for windows and siding. The workmen were polite, quick, neat and quiet. Overall, the customer service we received was excellent. I would definitely use CHI again, and would strongly recommend your company to anyone. 

Thanks again, 

Lisa and Jonathan

 

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Creative Horizons Home Improvements
P.O. Box 95233
Palatine, IL 60095-0233

Dear Craig:

It is so rare that a homeowner finds a home improvement company worthy of note, that
we bad to write this letter to compliment Creative Horizons Home Improvements on their
work.

As you know, the siding and windows element was the last major piece in literally a
whole house remodel on our home. A remodel undertaking that is going well, but
approaching the 6+ month mark. Fortunately your firm came to us through a referral, and
we had the opportunity to see Creative’s work up close before we met you. We were
very impressed with what we saw on the other homes. The mark of a good home
improvement job is the details (i.e. finish work) and customer service provided
pre/during/post transaction. What we saw was good, but in no way prepared us for what
we experienced with our own job.

From the very first moments, the customer service was exceptional. Every question was
answered and explained thoroughly, in some cases examples were even shown to us to
help complete our understanding of the given subject.

The work crew was wonderful, and consisted of three men: Olk, Pawel. They were on

the job every day (even Saturdays) of the nearly two week job,
worked long, full days, and were very pleasant. The job was completed within the
estimated time frame, and extra efforts were made to accommodate a party date that was
scheduled. On site questions were answered courteously, and anything that needed
attention was taken care immediately if possible, but certainly within 24 hours.

Craig, we truly appreciate your accessibility and quick response to our questions. It was
wonderful to see you visit the site daily in order to keep things on track. That fact, in
itself, is worthy of note because it is virtually non-existent in the industry.

Again, we thank you for a hassle free and seamless job. We look forward to enjoying our
new siding and windows for many years to come, and wish you and Creative Horizons
many years of excellent future business relationships.

Best regards,

Keith & Mary

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  Creative Horizons International, Inc.
  P0 Box 95233
  Palatine, Illinois 60095
         
  Attn:     Craig
         
         
  Dear Craig:
         
  I just wanted to let you know how pleased Linda and I have been with the work you did on the
  house. As you know, we became aware of the poor quality of work performed by Craig
  Construction when they installed siding on our new addition several years ago and later when
  they replaced our gutters and sofflts. We had great difficulty getting them to come back and fix
  up siding that was buckling and soffit pieces that were falling off When he did come back, the
  fix up was only temporary. To make matters worse, squirrels and birds were finding a new home
  in our attic. The installer claimed to be the “best” in the company. If so, we feel sorry for all the
  other homeowners he deceived.
         
  Naturally, we knew we had to do something. Your presentation was professional and frank. We
  were distressed, of course, when you recommended that we remove all the siding and gutter
  work and replace it. But deep down, we knew you were right. So we bit the bullet and gave you
  the OK.
         
  Now that your work is finished, we can really see the difference in materials and workmanship.
  The color is much deeper and the panels are sturdier than the former siding. In addition, the fit,
  level, and overall appearance it much better. Your guys were courteous, hard working, reliable,
  and professional. And your foreman, Ben, really knows his stuff. As a result, our home as great
  curb appeal and we are no longer embarrassed when people come over to visit.
         
   Thanks again for a great job. Lin and I have more plans for home improvements over the next
   few years. You can bet that our first call will be to you.
                  
   Sincerely,
                                
   Tom

 

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   Creative Horizons Home Improvements
   P.O. Box 95233
   Palatine, IL 60095
         
         
         
   
    Our sincere thanks for the wonderful job you did in refurbishing the exterior of our
    house. Thanks to Creative Horizons, in just a week’s time, the siding, soffits, fascia,
    gutters, and especially the windows, have given our home a new look!
         
    As you can imagine, we were a bit anxious to commit to such an extensive project all at
    once. Yet your calm assurance that all work would be done to expert specifications was
    proven before the work ever began. You were so meticulous in your calculations and so
    sincere in communicating all aspects of the project to us.         
    Thanks to your sensitivity to our family’s needs, our entire project was finished ahead of
    schedule. We never expected to have twenty-three windows installed in one day! Yet
    you knew it was difficult for us to be away from work, so you made sure we missed only
    a minimal amount of time away from the office. Even the siding was installed in less
    time than expected. We are so grateful that all the work was completed in a timely,
    professional manner.         
    Already we are experiencing the benefits of our home’s makeover. The curb-side appeal
    of our house has improved immensely. The windows blend beautifully! In addition, we
    are noticing the practical features of the Alside windows—easy to open, simple to clean.
    And the siding that has made such a difference in the total look, also has its practical
    side it’s virtually maintenance free. Your crew did a wonderful job; their careful
    attention to detail certainly made a difference in the end result.         
    Thank you not only for your excellent work, but also for the care you took in personally
    supervising this project.
         
     Sincerely yours,
                 
     David and Kathy 

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Creative Horizons International, Inc.

P.O. Box 95233

Palatine, Il 60095-0233

Dear Craig,

I’m writing to tell you how pleased we are with the work performed by Creative Horizons. The project began with an upcoming deadline for us, so the work would be completed for a party at our home. You and your professional staff arranged the schedule to accomplish all work in an expert fashion and not only on time, but early. We were struggling with the color selection, and you assisted us and were patient while we made our decisions. We were very demanding that the landscaping and flowers not be damaged. You made certain the crew understood and they took every precaution to work around the plants. The crew picked up at the end of each day, leaving the site clean. We consider ourselves to be extremely fussy about quality, and we found the workmanship to be excellent. Some time has passed, and we continue to be thrilled with the new look of our home. Thank you so much for a good remodeling experience.

Thank You

Steve

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I Love it Replaced all windows and sliding glass door using Alside energy efficient windows and door. Also replaced siding, soffit, facia and gutters using Alside Odyssey siding. Craig is a wonderful person to work with. He's the owner and the only person I dealt with. Craig will install any brand of windows you want but he's an Alside dealer and was very excited about the Alside windows and siding. His enthusiasm for the products is demonstrated by the amount of knowledge and confidence he has for the Alside windows and siding. The sales portion of his visit was not high pressure and in fact, he would not sign a contract during his first visit. Craig's installation team did a wonderful job and was able to keep the work area clean and neat. On the very last day, the crew spent several hours cleaning the yard and picked up all loose debris. I hired Craig even though I had other quotes that were slightly lower or about the same. But I knew that Craig used the best materials and installation techniques so I had the peace of mind knowing that the work was going to be high quality which was the most important factor. Thanks Craig!

Eva

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Thank you  Craig REPLACED 10 WINDOWS. EXCALIBUR SLIDERS. VERY GOOD EXPERIENCE. THE PRODUCT IS OF EXCELLENT QUALITY. CRAIG EXPLAINS EVERYTHING IN GREAT DETAIL. INSTALLERS ARE ALSO VERY NEAT AND DO A GOOD JOB. WE MOVED AFTER GETTING THIS JOB DONE. WE WILL BE GETTING SOME WINDOWS WITH THEM IN OUR NEW PLACE.

 

Thank you

PRAKHAR

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New windows installed I cannot believe how easy it was to deal with you. Exterior aluminum capping. Best window company out there. Responsive, detailed, professional management that takes pride in their work. Installers work quickly, quietly, and could not possibly do a better job.  Craig what they say about you is true you run a great company; I have never seen aluminum work done as well as the job they did on my project.

 

Thank you

Chris

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HI REPLACED ALL THE GUTTERS, SOFFITS, FASCIA AND SIDING ON MY HOUSE. ALSO PUT UP INSULATION BOARD  MY EXPERIENCE WITH CHI WAS WONDERFUL. CRAIG WAS VERY PROFESSIONAL AND CAME ACROSS AS A VERY HONEST PERSON. HE SUGGESTED CERTAIN MATERIAL AND EXPLAINED HIS REASON FOR USING THEM. HE WAS THE FIRST ONE THAT I INTERVIEWED TO DO THAT. HE CHECKED THE WORK EVERY DAY TO MAKE SURE I WAS HAPPY WITH IT AND ALWAYS RETURNED MY PHONE CALLS WITHIN 10 MINUTES. I FELT CONFIDENT IN CHOOSING CHI AND AM VERY GLAD I DID. OAK AND PAWAL WERE ALWAYS ON TIME,VERY POLITE AND FRIENDLY AND ALWAYS CLEANED UP WELL. I HAVE HAD MANY COMPLIMENTS ON THEIR BEAUTIFUL WORK. MY HOUSE IS BEAUTIFUL AND I WOULD VERY HIGHLY RECOMMEND THEM. CRAIG ALSO REPAIRS COMPUTERS AND AS A BONUS HE FIX SOME PROBLEMS I WAS HAVING WITH MINE

 

THANK YOU

HELEN

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WE HAVE HAD THE FOLLOWING WORK COMPLEATE BY CREATIVE HORIZONS INTERNATIONAL WE REPLACED 17 DOUBLE HUNG WINDOWS, AND ONE BAY WINDOW WITH ALSIDE EXCALIBUR VINYL WINDOWS (TWO GARAGE WINDOWS WITH ALSIDE CENTURION) CAPPED, TRIMMED AND CAULKED. NEW SIDING IS ALSIDE CHARTER OAK DUTCH LAP VINYL. REPLACED INSULATION, GUTTERS, SOFFITS, FASCIA AND SHUTTERS. CRAIG, THE OWNER, TOOK OVER THE COMPANY THAT HIS LATE FATHER FOUNDED. HE IS VERY PASSIONATE ABOUT ALSIDE PRODUCTS. HE RETURNED PHONE CALLS PROMPTLY AND VISITED THE SITE DAILY. YOU GET PLENTY OF PERSONAL ATTENTION FROM CRAIG. THE CREW WAS HARD WORKING AND POLITE. WE ARE EXTREMELY PLEASED WITH THE END RESULT, AND HIGHLY RECOMMEND CHI.

 

Thank you so much the house looks great

MARILYNN

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 Creative Horizons International, Inc.
 Post Office Box 95233
 Palatine, IL 60095-0233
         
 I want to thank you one more time for the miracle you and Creative Horizons International,
 Inc. performed on my windows. They are magnificent.
 I admit., I was very nervous about replacing my home’s windows, but you assured me it
 would be fine. It was finer than fine! The whole process painless! Your constant attention to
 the project was very reassuring. My home wasn’t just another job. Any concerns I had you
 gave me answers and examples without hesitation. This made my worries disappear.
         
 It was so nice to talk with someone that actually liked, believed, and knew every thing
 about his product. This told me I was working with a “first dass” operation. I knew I had
 chosen the right contractor. It is so refreshing to find someone that explains the entire
 process, answers your questions, and goes above and beyond to do an impeccable job.
         
 Your crew was outstanding. They were very friendly, pleasant professional, and
 accommodating.. even to my dog!
         
 If ever someone wants to know the quality of work Creative Horizons, International Inc.
 does, have them call me. I can honestly say I wouldn’t have anyone else touch my home.
         
 Craig, it was a pleasure to meet and work with you.
         
 Sincerely,
         
 Louise S
 PS
         
 I’ll let you know when I’m ready to do the soffit and fascia!

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  Creative Horizons International, Inc.
  P.0. Box 95233
  Palatine, IL. 60095-0233
         
  1 just wanted to write to you and once again thank you for all that you have done for me. As you
  know, 1 recently purchased a home that unfortunately had many undisclosed problems. One of those
  undisclosed, problems was a water leakage problem that was occurring directly in line with four of my
  townhouse windows. After weeks of aggravations, it was determined that my window seals were
  the reason for my water problems and I needed new windows. This set forth a process of getting
  window estimates. This is where Creative Horizons International came into the picture. After
  meeting with you and seeing your product, I would have bought your windows on that alone.
  However. your windows were not only the best quality windows that I had the opportunity to examine
  but also your prices were extremely fair, falling right into the middle of the various estimates I had
  received; a bargain considering the difference in quality and workmanship. You also went that extra
  mile to thoroughly examine my existing windows and water problem, something no one else made an
  effort to do.
         
  I know for a fact had I chosen another manufacturer, I would not have received your
  incredible service, quality of installation, and product value. You went above and beyond to make
  sure that my water problems would be resolved. That included being at my residence during
  installation and also adding extra precautions such additional caulking, at no extra charge. I can
  already see and feel the difference my new windows have made in my home. We arc having an
  unusually cold spring and what was once a draft in my downstairs is completely gone! And of
  course, my water problems are no more!
         
  I want you. to know how grateful I am for you and Creative Horizons International. If you ever need a
  referral, please do not hesitate to give my name and number out!
         
  Thank you again for everything, Craig You are truly wonderful!
         
  Sincerely yours.
             
  Jennifer
         

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President
Creative Horizons Home Improvements
P.O. Box 95233
Palatine, IL 60095-0233



Your crew did an outstanding job installing the vinyl siding on our home. Weve
already received many compliments from our neighbors. In fact my next door
neighbor is an engineer and he remarked about the workmanship, especially
around the windows.

In retrospect, the performance of your crew reflects the standards set by you, the
owner. Out of all the companies that provided bids, you thoroughly reviewed
your bid with us, answering all our questions to our satisfaction. You even took
things a step further. You took the time to educate us about the product and
about the details of the installation. None of the other companies did this. They
seemed to be more concerned about the sale, rather than our comfort level with
this major purchase.

You stated that our satisfaction was your number one concern. That goal was
more than met. It is refreshing to deal with someone who places a high price on
integrity. We wouldn’t hesitate to recommend your services to anyone and would
enthusiastically do so (as we already have to our neighbors).

Thanks again for a job well done. Please let your crew know how happy we are
with the results of their work.

Have a great Thanksgivingl

Sincerely,
Michael & Kim

 

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Creative Horizons Home Improvements

My husband and I wanted to take the time to let you know how much we love our new windows and siding.  We have now gone through one winter with the new windows and must say that we didn’t feel a draft the entire time.  We have also gone through one spring and I actually enjoyed washing my new windows.  

We also wanted to say thank you for your superior customer service.  You knew that I had a real concern with my house getting dirty while the renovation was occurring.  I don’t think that I’ll ever forget the moment I walked into the house and saw you, the president of the company, vacuuming my carpets.  I can’t think of better customer service than that and I have been in customer service for 15 years myself. 

We have received many compliments on our house and have been asked several times for your card.  We are pleased to say that we can give it to whomever asks without hesitation knowing that you will provide them with the same level of service and high quality workmanship.

  You and your team are wonderful to work with and we wish you continued success!

  Yours truly,

JCF

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Last modified: April 24, 2007